Customer Service


Frequently Asked Questions

  1. How can I contact you?
  2. How do I view the video after downloading, if I am on a MAC computer?
  3. How long do my download attempts last before expiring?
  4. Can I use a DOWNLOAD MANAGER? (Answer is NO)

Answers…

  1. How can I contact you?

    Email: Support@JLvids.com or Text: 727-953-2981

  2. How do I view the video after downloading, if I am on a MAC computer?

    VLC Player https://vlc-media-player.en.softonic.com/download

    OR Download Liquavid H5 player to play it, just drag the html file into it and it will play instantly.

  3. How long do my download attempts last before expiring?

    The downloads are set to allow "ONE WEEK" and up to "4 TIMES".

  4. Can I use a DOWNLOAD MANAGER? (Answer is NO)

    Do NOT use an "Internet Download Manager". You will expire all the downloads at once.


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